Terms of service

Last updated: November 14, 2025

OVERVIEW

Welcome to Velora Fjord (“Velora Fjord”, “we”, “us”, “our”). We operate this website and digital storefront, including all related content, features, tools, products and services (collectively, the “Services”).

Velora Fjord is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”) govern your access to and use of the Services, including any purchase of our digital products. By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that:

  • You are at least the age of majority in your jurisdiction of residence; and

  • If you allow any minor dependents to use the Services on your devices, you do so with full responsibility.

To use the Services (including browsing, downloading, or purchasing), you may need to provide information such as your name, email address, billing details and payment information. You represent and warrant that:

  • All information you provide is accurate, current and complete

  • You have the legal right to use the payment method provided

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS (DIGITAL ONLY)

Velora Fjord sells digital products only, such as templates, checklists, guides, Notion boards, and other downloadable or access-based resources.

We make every reasonable effort to present our products accurately in our store. However:

  • Visuals, previews, and mockups are illustrative only

  • Colors and layout may display differently depending on your device and settings

  • We do not guarantee that the products will meet every individual expectation or be error-free

All product descriptions, pricing and availability are subject to change at any time, without notice. We may:

  • Modify or discontinue products

  • Limit products to certain persons, regions, or jurisdictions

  • Limit the quantity of products purchased by any one customer or account

All digital products are licensed, not sold, and are provided for personal, non-commercial, single-user use unless explicitly stated otherwise in the product description.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase a digital product from Velora Fjord.

We reserve the right, at our discretion, to:

  • Accept or decline any order

  • Cancel or modify an order before delivery if there is an error or issue

Your order is considered accepted when:

  • Payment has been successfully processed; and

  • You receive order confirmation and/or access to the digital product

Because products are digital and access is often provided immediately, we may be unable to cancel orders once they have been confirmed.

Your purchases are subject to our Refund & Return Policy [LINK].

You represent and warrant that:

  • Your purchases are for your own personal use and not for commercial resale, redistribution, or sharing; and

  • You will not resell, publish, or distribute our products, or use them to create competing products, unless expressly permitted in writing by us.

SECTION 4 – PRICES AND BILLING

All prices are shown in the currency indicated on the store interface and apply at the time of ordering.

  • Prices, discounts, and promotions may change without prior notice

  • The price charged will be the price in effect at the time your order is placed and confirmed

Unless otherwise stated, prices:

  • May be exclusive of applicable taxes (which may be added at checkout)

  • Do not involve any shipping or customs fees, as we do not ship physical goods

You agree to provide current, complete, and accurate purchase and payment information. You further represent and warrant that:

  1. The payment information you provide is true, correct and complete

  2. You are duly authorized to use the payment method

  3. Charges incurred by you will be honored by your payment provider

  4. You will pay all charges incurred at the posted prices, including applicable taxes

SECTION 5 – DELIVERY & ACCESS TO DIGITAL PRODUCTS

Since our products are digital:

  • Delivery occurs by providing you with access links, downloads, or similar mechanisms after successful payment

  • Access is typically granted via email and/or on-screen confirmation

You are responsible for:

  • Providing a correct and accessible email address

  • Ensuring you save, back up, or store your digital files appropriately

We are not responsible if:

  • You lose access to your email account

  • You delete or misplace digital files after successful delivery

If you experience technical difficulties accessing your purchase, contact us at team@velorafjord.com, and we will make reasonable efforts to help you regain access.

SECTION 6 – INTELLECTUAL PROPERTY & LICENSE

All content available through the Services, including but not limited to:

  • Text, templates, structures, guides, SOP frameworks

  • PDFs, checklists, Notion boards and other digital assets

  • Logos, trademarks, designs, graphics, visuals, and layouts

is owned by Velora Fjord or its licensors and is protected by applicable intellectual property laws.

When you purchase a digital product from Velora Fjord, you receive a limited, non-exclusive, non-transferable, revocable license to:

  • Use the product for your personal, non-commercial purposes

  • Use, edit, and adapt templates for your own individual applications (e.g. your own SOP, visa application, etc.)

You may not, without our prior written consent:

  • Share, resell, redistribute, give away, or sublicense our products

  • Upload our products to shared drives, marketplaces, or platforms for multiple users

  • Claim our products or designs as your own

  • Use our products to create competing products or services

All rights not expressly granted in these Terms are reserved by Velora Fjord.

“Velora Fjord”, our logo, and any related names, designs or slogans are trademarks of Velora Fjord. You may not use them without our prior written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or integrations (for example, embedded video players, form tools, calendar tools, etc.).

You acknowledge that:

  • Such tools are provided “as is” and “as available”

  • We have no control over, and no liability for, these tools or their providers

Your use of third-party tools is entirely at your own risk and subject to the terms and policies of those third parties.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links or integrations to third-party websites or services.

We are not responsible for:

  • Examining or evaluating third-party content

  • The accuracy, legality, or safety of third-party websites

  • Any loss or damage resulting from your use of third-party sites or services

You should review third-party terms and privacy policies before engaging in any transaction or sharing information with them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Velora Fjord is powered by Shopify, which enables us to provide the Services.

However, all sales and purchases in our store are made directly between you and Velora Fjord.

By using the Services, you acknowledge and agree that Shopify is not responsible for:

  • Any aspect of the sales transaction between you and Velora Fjord

  • Any injury, damage, or loss arising from or related to products or services purchased from Velora Fjord

You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Velora Fjord.

SECTION 10 – PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy [LINK], which explains how we collect, use, and protect your personal information.

Because the Services are hosted by Shopify, certain personal data is also processed by Shopify under its own Privacy Policy, available at:
https://www.shopify.com/legal/privacy

By using the Services, you acknowledge that you have read and understood both our Privacy Policy and Shopify’s.

SECTION 11 – FEEDBACK

If you submit feedback, ideas, testimonials, reviews, suggestions or similar content (“Feedback”), you grant Velora Fjord a:

  • Perpetual, worldwide, sublicensable, royalty-free license

  • To use, reproduce, modify, publish, translate, distribute, and display such Feedback in any medium

We may use your Feedback, for example, to:

  • Improve and promote our Services

  • Feature anonymized or first-name-only testimonials in marketing materials

You represent and warrant that:

  • You own or control all rights to the Feedback

  • Your Feedback does not infringe any third-party rights

  • Your Feedback is lawful, accurate, and not misleading

We may, but are not obligated to, monitor, edit, or remove Feedback at our sole discretion.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, there may be information on the Services containing typographical errors, inaccuracies, or omissions, including with respect to product descriptions, pricing, promotions, or availability.

We reserve the right to:

  • Correct any errors, inaccuracies or omissions

  • Change or update information

  • Cancel orders if any information is inaccurate at any time, including after you have submitted your order

We assume no obligation to update, amend, or clarify information except as required by law.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes and in accordance with these Terms.

You agree not to use the Services:

  • For any unlawful purpose

  • To violate any applicable law or regulation

  • To infringe our intellectual property rights or those of others

  • To harass, abuse, insult, harm, defame, or intimidate any person

  • To send false, misleading, or fraudulent information

  • To upload or transmit viruses, malware, or harmful code

  • To attempt to gain unauthorized access to any part of the Services

  • To scrape, spider, crawl or harvest data from the Services without our written consent

  • To reproduce, duplicate, copy, sell, or exploit any part of the Services in violation of these Terms

We reserve the right to suspend or terminate your access to the Services if we believe you have violated these Terms.

SECTION 14 – TERMINATION

We may terminate or suspend your access to the Services, in whole or in part, at any time and for any reason, without prior notice.

You remain liable for all amounts due up to and including the date of termination.

Sections that by their nature should survive termination (including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law) will continue to apply.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our products are educational resources only and do not constitute legal, immigration, or financial advice. You are responsible for verifying requirements with official authorities, universities, or advisors.

The Services and all products are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

  • The Services will be uninterrupted, timely, secure, or error-free

  • The content or results obtained from using the products will meet your expectations

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Velora Fjord and its owners, employees, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, savings, data, or business opportunities, arising out of or related to your use of the Services or products.

Our total liability for any claim arising out of or relating to the Services or products shall be limited to the amount you actually paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Velora Fjord, its owners, partners, employees, contractors, and service providers from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of:

  • Your breach of these Terms

  • Your violation of any law or third-party right

  • Your use of the Services or products

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed. This will not affect the validity of the remaining provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right.

These Terms, together with our policies posted on the site (including the Privacy Policy and Refund & Return Policy), constitute the entire agreement between you and Velora Fjord regarding the Services and supersede any prior agreements or communications.

SECTION 20 – ASSIGNMENT

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without such consent is void.

We may assign or transfer our rights and obligations under these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms and any disputes arising out of or related to the Services shall be governed by and construed in accordance with the laws of Norway, without regard to its conflict of laws principles.

You agree that any dispute shall be subject to the exclusive jurisdiction of the courts of Norway.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect the interpretation of these Terms.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We may update or revise these Terms from time to time. When we make material changes, we will update the “Last updated” date and provide notice where required by law.

Your continued use of the Services after changes have been posted constitutes your acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Velora Fjord
Email: team@velorafjord.com
Address: Kallykkja 14, 2388 Brumunddal, Norway